I have an M&S credit card that I always fully paid on-line. Now I can only pay via some app on my phone which I don't have because it's a little Doro and only used in emergencies, so they sent me a little tablet thingy which I managed to activate but I still can't access my account. Having followed all the accompanying paperwork and the on-line instructions, I managed to contact someone who seemed to have a heavy breathing problem. Nevertheless, I suddenly discovered that it wasn't my card pin number I had to enter because I had to generate a new six-digit one and save it by pressing the pink button on the bottom left-hand side. Having watched their video, I'm now going to have another glass of vino then stick my head under my goose-down duvet.