Unscrupulous on-line plant sellers

Yup...paid by Paypal and I know I'm covered but I WANT MY LARGE PLANTS!
Seeing as I've got an email from them offering this when they get more in I'm going to wait a bit and see before I get heavy......

Lodge a complaint via paypal.  I did once and they were very good. 

I very much doubt they had large plants to send in the first place.  The con seems to be the description of the volume of container.   

I buy off ebay a fair bit and had a couple of problems, one with no address.
You have to hunt around the site for contact seller details. This gives you their address and phone number. If it's not above board dob them in to ebay, these people don't last long.

It's a good day.
Got the phone number of ebay seller when I put in a complaint and rang him. Kept it sweetness and light and said I didn't really blame him...it was Gardening Express etc. Said I was concerned about sending back the two crappy plants because he may not reimburse me and I had already spoken to Trading Standards.
Blow me he reimbursed me for the two plants and postage straight away through Paypal.
I have written a bad review on Consumerhighstreet, this forum has been told, as well as ebay and Consumer Direct. I don't want anyone else having problems!
I also got to keep the 2 little plants which I'm going to do my best to nurture. They could be ready to plant out next year.....not quite "large" plants, eh?

My 2p worth

I've had a couple of bad experiences on eBay (but hundreds of good ones ...)

I send all communications through eBay, rather than email direct, then eBay have a complete record - I expect they snoop on such things, but either way it may help if there is ever any "You never sent me that" type argument from the other party.

I did a small claims thingie once.  It was incredibly easy to do online - never had to leave my armchair, although there is cost involved so no point if you don;t think the other party is a) in the UK and b) making enough money to be able to afford to pay.

Entered all my costs, and interest (neither amounted to much, but the form includes all the appropriate boxes, and an interested calculator, so again easy to do).

I was awarded "judgement" after a few weeks, and then given another form to fill in to send the bailiffs round.  More fees to pay, and I was a bit in two minds, but within a week I got a cheque from the bailiffs for the full amount, all my costs / interest, all court fees, all bailiff fees ...

Check out the distant selling regulations. They should have to take any item back by law, but you might have to pay the postage, if the goods aren't faulty. Many companies put on their websites that they will only take goods back within 7 days of delivery in fact I think by law it is 14 days.