The frustration, 55 mins to NS&I, then had to give up, otherwise charged for call after 60 mins. Blue Badge Office, trying again, but they do not pick up. Virgin, a lady I couldn't understand, but I will write now. And do it goes on, waiting today for a Docs' call up until 6pm, He wants to speak to me, which is a laugh because I won't be able to hear anyway. Ms Bouquet PS: I have now been on the 'phone for 17 mins ! Are there actually any people out there ??