I placed an order with Sutton seeds (£47.00) and in order to have the order excepted I had to fill in my phone number, I usually use (0123456789) as this normally works with this question. On this occasion it failed and I had to put in my real number to place the order.
After completing the order I emailed them to ask if they not give my telephone number to the couriers and the told me that they could not do that. so I cancel the order, they excepted to cancellation and confirmed that they would make a refund.
This morning I got a email telling me that the order had been despatched in part (Elephant garlic to follow) so I phoned them and they confirmed that they had made a mistake and the cancellation would go ahead.
10 mins after the telephone call I got a email thanking me for the order but now it was on a different order number!!!!!!
I have never seen such incompetence in any online service before, Have you?
Doug