I think we've had more than enough slagging off people on the basis of one phone call that maybe got misrouted or something. A lot of government services seem to be very under-resourced at the front line. There's only so much people can do - when you hear of how people abuse the 999 system and demand ambulances like an uber service, that annoys me mightily.
When my back went into spasm (which is agony) a friend who is a trained first aider and medical herbalist called 999 fearing it may have been a blood clot. Since it was considered not to be life threatening they quoted 4 hours for an ambulance. However, they put a doctor on the line who asked various questions and decided it wasn't a clot. She arranged medicine at the local doctor's which my wife nipped down and got. To me that was far better than being taken to A&E where they'd eventually have given the same treatment. Maybe not perfect but very good and cost effective use of limited resources. 10 out of 10 IMHO.
BTW, a local policeman revealed that one Friday night they had 4 officers covering from Caernarfon and all down the Llyn peninsular (look it up on a map, it's a huge area). This meant police attending potentially violent incidents etc. on their own. To me that's a testament to the bravery of officers who put their own life at risk to keep the public safe and enforce the law.
Doesn't stop me moaning when they point a speed gun at me, though