[Sparkyrog]

I ordered from them as I wanted Lady C what have I got Casablanca and a message to say they had run out !!

1) if you've  run out don't advertise as for sale (wonder how many others they have caught)

2) don't send alternatives the size of pigeons eggs !!

I will never use again £5 gift voucher or not !

just be upfront and mail me you don't have what I want 

mail from Disgusted has been sent !

[devonbarmygardener]

I don't order from T&M anymore.

[thumperrabbit]

Hmm, thats not good. I ordered Lady C at the end of January and am still waiting for them... I guess they will not be forthcoming.

[sion01]

Thats disgusting.Just asking if you'd accept an alternative would be nice wouldn't it

[arugula]

They seem to have a policy of substituting something equally marvellous, in their view, when they run out of what you ordered.

Quite a few forum members went for a plug plant offer from them last autumn and many were disappointed to receive lots of, for instance in my case lavender that I didn't need, instead of the advertised selection.

[bravemurphy]

They did the same to me but with garlic 

[mumofstig]

I suppose the only thing is to put NO SUBSTITUTIONS ON YOUR ORDER - so they'd have to give you your maoney back.

I'm sure that if you contacted them and said you really didn't want the substitute - then they would refund your money. That being said I doubt you would have got Lady C anywhere else, unless you ordered very early. They were in short supply this year 

[Sparkyrog]

What a disgrace !! I only ordered from you because you had the variety I wanted !  I did not want a substitute that’s absolutely useless .no wonder you are getting a growing reputation in the allotment world for being hopeless !. If you must send a sub you should ask first  if its acceptable not just send or you should refund ! current practice is completely unacceptable .I don’t care about being sent a voucher I want what I ordered . displaying it as for sale when its not is not right I hesitate to say fraud . order number 03986164

[mumofstig]

sparky, Ive merged this post with the others as it seems to be the same complaint.

[Sparkyrog]

That was a copy of my mail to them

[DD.]

Have you read their T & C's?

"Should a specific variety not be available at the time of despatch, or if items are of unsuitable quality to send, we undertake to supply a variety of similar colour and habit, and of an equal or greater value or send the item when available."

I think you should also read the definition of fraud, which is a criminal offence, before making such allegations.

[Ema]

Lady C had a bad year last year I doubt you'll find any.

I think I would have been quite happy with a substitute.

However I had some mouldy rhubarb crowns from them and won't bother buying anything else.

You can swap your club card points for vouchers with T&M so I do t know how much the 2 companies are linked but it would explain their ethics

[DD.]

Lady C had a bad year last year I doubt you'll find any.

I think I would have been quite happy with a substitute.

However I had some mouldy rhubarb crowns from them and won't bother buying anything else.

You can swap your club card points for vouchers with T&M so I do t know how much the 2 companies are linked

I managed to get LC at my local nursery, but they were very small. I was delighted to get Casablanca from a chain retail when my local nursery hadn't got them.

Personally I'd be happy with what was sent.

Club Card swaps - it's an agreement. I don't think they are connected, I'm going to quadruple mine up for Cafe Rouge!

[Sparkyrog]

I believe I was careful enough not to call it fraud directly

[Yorkie]

I think your meaning was explicit.

As previously stated, the T&Cs permitted the swap.

What you choose to write in your email is entirely up to you.  This is a public forum and what you write has potential legal implications for the site owner as 'publisher'.

If this thread continues in this way then there will be no choice but to remove it.