I think I'll go for the name and shame on Monday if its not here.
When I ring up they say 'the delivery man is ill' or 'we're out of stock of this one so the delivery has been rescheduled' at first a didn't mind, but every time I ring its a different excuse/reason.
I'm sure it'll be ok in the end, but as it Christmas I wanted to get it done before I stuck into making mince pies!
and going away to visit relatives so will be away for a fortnight too.
Maybe santa will put them in my stocking!!!