Difficult - this was a gaff I made the other day. I had some carpet sliper delivered and they were too small.
Rather than send them back, I rang the nearest shop and spoke to a helpful lady who said her name was Beverley, which I repeated. A few days later I went in the shop and asked a man (the manager) if Beverley was there. He replied that there was nobody working there by that name. I came out puzzled and spent the night wondering where I had rung and who I had spoken to. The next morning I looked back in my diary and found the number I had rung. I dialled and got the man again. Oh, he said we have got a lady called Emily!
So if you say Beverley and Emily to yourself and imagine on a 'phone with shop back ground noise .....
..... It is difficult, and generally we are regarded with no respect and treated like silly old morons. Mrs Bouquet