[Goosegirl]

I have used Shell energy since we moved here and they've been fine; however, I recently received an email from Octopus energy but deleted it as I thought it was a scam. Apparently they've taken over Shell energy customers and I've had no notification of this. Cue panic! Just been on Octopus website and had to set up my account which I did, then found my energy usage part and been told I was recommended to reduce my monthly payments by quite a lot as I am in credit but I didn't think I was that much to warrant it. Anyone else had this experience? 

[mumofstig]

I got switched in 2022 when my supplier failed. It was quite seamless, apart from the delay in credit transfer from old to new account.
I was just cross that it meant I was back with the company I'd left earlier that same year 

[New shoot]

I don’t know about the switching problems, but I had an email from my energy supplier a while back about checking direct debit amounts.

It said the Government had changed the law to make sure that energy companies were not holding huge amounts of customer cash. I assume this was in response to the publicity a while back about this    Anyway, my account is on line so checked my DD, all OK, all done.

[Goosegirl]

It's just the not knowing from Shell that got to me and gave me several stressful moments. Also, why Shell didn't reduce my payments as I used to be able to adjust them online, when Octopus did it for me so I could pay less each month. 

[Christine]

You'll probably get the hang of how the Octopus website works given a bit of time GG. But yes, it's easy to miss emails saying that your supplier has been taken over if you aren't expectingi it.