My husband recently died. I now (finally!!!) have probate. The online link to notify his bank of his death and give me access to be able to upload the necessary documents to prove my claim will not work for me. It supposedly sends me a passcode in order to gain access, but fails to do so. Four phone calls later, I have been told by their "Technical" department that the fault is with my mobile provider, who they say has put a block on them sending the code. They insist it has been sent, but that my provider is blocking them out. This, despite the fact that numerous other institutions have no problem sending me codes when needed, and that the bank in question can send me emails no problem, but say the text they are sending is being blocked. I asked why, after all this time, and despite every one and his wife being able to communicate with me this way, they think my provider has chosen them alone to block. I STILL can't access this portal, and the best they can suggest is that I try to access it with a different mobile phone. Like many others, the local branch of this bank no longer exists and I am not mobile to get to another easily. Gone are the days when you could talk to a proper human being who could think for themselves and get stuff done instead of working from a crib sheet and being absolutely clueless as to how to sort out problems that are not run of the mill. I despair.
