Seem to remember a time when I simply bought goods and services, and if I had a problem I either exchanged the goods or complained to the company responsible.
This is literally just a sample of the 'feedback requests' I've received in the last few months:
Bought an item online from Ergos to collect in Stainsberrys - paid for and collected it on the nominated day.
Next day I received an email asking for feedback about my 'experience'.
Thought bubble: just how novel and exciting is buying something online and going to collect it supposed to be?I had a small gas leak near my meter and called out 'Cadent' via the emergency number. Needless to say, having fixed the leak the engineer asked if I would fill in an online feedback form.
Thought bubble: just what sort of feedback do they expect (well done, my house hasn't blown up yet?)I had to call out a car glass repair company after my car copped for a small stone chip on the windscreen (very annoyingly the insurance company asked me whether I knew the cause of it - I was sorely tempted to confess I'd attacked it with a sledgehammer!)
The repair man duly attended and repaired the chip, then asked me if I'd mind completing a feedback questionnaire on his tablet computer there and then (which I did.)
Speech bubble: I told him that the stone chip certainly looked less noticeable than before, but how was I to know whether or not the windscreen would crack from side to side next time I drove the car?A few days after I'd attended a routine glaucoma eye check up, I received an automated phone call from the hospital. Amongst other questions, they wanted to know whether I would recommend their service to friends and family (ranging from 'definitely not' through to 'highly recommend'.)
Thought bubble: Good place to go if you've got glaucoma, significantly less good if you've broken your leg!Does all this feeding-back actually achieve anything? (your feedback
much appreciated of course!
)