Re: Cancelled Trashco order

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mumofstig

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Re: Cancelled Trashco order
« on: January 22, 2024, 17:30 »
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Quote from: mumofstig on Yesterday at 12:19
TRASHCO have just cancelled my order 2hrs before the delivery was due  >:( >:( >:(
Did they give you a reason, the weather? I'd certainly be sending a complaint email, that's just not right to cancel rather than reschedule.
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Lardman: Did they give you a reason, the weather? I'd certainly be sending a complaint email, that's just not right to cancel rather than reschedule.
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New ShootThey need to explain themselves and I would hope offer you some compensation by way of vouchers.  If you had no more money to buy food, or were housebound or just stranded without a car and no shops nearby, that would be awful, but bad enough they have let you down and on a day when venturing out would not be wise.
Just heard from them -
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Technical issues meant that we weren’t able to pick a number of orders. We worked hard to fix this as quickly as possible but unfortunately, this didn’t happen in time to get your order to you. We understand how inconvenient this would have been.
As an apology, we’d like to offer you a £10 eCoupon* to use on your next order at tesco.com
Better than I expected tbh....

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Growster...

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Re: Cancelled Trashco order
« Reply #1 on: January 22, 2024, 17:37 »
Was that via Tenterden, Mum?

It's so difficult to find, I guess their driver got lost as well!

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mumofstig

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Re: Cancelled Trashco order
« Reply #2 on: January 22, 2024, 18:00 »
Was that via Tenterden, Mum?
It's so difficult to find, I guess their driver got lost as well!
Their home deliveries are out of Ashford Crooksfoot, Growster...

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Yorkie

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Re: Cancelled Trashco order
« Reply #3 on: January 22, 2024, 18:13 »
Looks as though it might have been a bigger problem:
https://www.bbc.co.uk/news/business-68050152
I try to take one day at a time, but sometimes several days all attack me at once...



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