Let me declare my interest up front: I actually work for Classic Lawns. I’d like to take the opportunity to respond to comments posted about us in this forum.
Firstly, our address has indeed changed from Stroud to the West Midlands, due to the fact that we bought the company from the previous owner around three months ago. Now, Classic Lawns is part of the Essential Equipment group, a trading and automotive component specialist with over 50 years in manufacturing and distributing, as well as significant experience in the gardening business as an industry-wide supplier of plant protection and anti-pest products.
I remember very clearly the problems we had with canon can’s order, and I think he will find that he has already received the self addressed package with correct postage he talks about in his last posting. Although we have apologised to him on more than one occasion, I’d like to do so again. However, I think we need some clarification here: the fault for the delay lies not with us, but with Ardisam itself, who had simply failed to send the correct spares from the US to the UK. We had sent canon can’s order to the supplier, and as we didn’t hear anything to the contrary, assumed it had been despatched as normal. Once we received canon can’s emails telling us that this was not the case, we tried to do everything we could to help. Unfortunately, the final hiccup was that, on the very same day he chose to cancel his order, the parts department, knowing the urgency, had already sent the belt.
I’d like to reassure everyone reading this that all the teething problems that inevitably occur when a business changes hands have now been rectified. All email addresses, fax and phone numbers are current; all enquiries will be responded to as soon as possible. It is very much business as usual. Moreover, canon can’s comments above on the state of our business are pure conjecture, and are very far from the truth, as can be seen in the extremely positive reviews we have received recently on forums such as yelp and qype uk. I hope this reassures Classic Lawns customers past, present and future that good service and continuous communication are absolutely central to how we run our business.