Fridge thrmostats are pretty useless, as are freezer numbers, so maybe a dry run at '1', then at the highest number may help!
The dial on our fridge has been bust for ages, and we haven't a clue what it's doing, and the 'fast freeze' on one of the freezers is stuck, so again, we don't really know what's going on!
But this doesn't really help, does it...