Well, I do often turn it off and hold down for 10 seconds, you can hear the click when it goes off.
So today, I decided to try and re-boot. Followed all the instructions, it took about 2 hours to do the run.
When I turned it back on, it s in complete chaos. Cou;dn't get into our site, tried to log in again, but had forgotten password. Couldn't get into emails to change it. I have managed a few corrections, but there is some seriously weird stuff when I switch laptop on now.
So in desperation I rang Les (computer tutor). He groaned and said, when I rebooted it has taken everything out - back to the day it was installed - so he's coming Wednesday pm (more money !) to put it right again !!!
But at least I have managed to sign myself back in here, and also emails. That'll keep me going for now
I just wanted to try and do it myself, but failed
::)Mrs Bouquet PS: I only hold off switch down a couple of times, when I couldn't switch off, and had lost the arrow. I am not really bad honest, just a bit old and silly