The pharmacy I use (a branch of a national chain) certainly is 100% dependent on computers - last week I went to collect my routine repeat prescription to be told they were unable to process any prescriptions because their internet was down, and had been for 6 days!
I had to ring the surgery to ask them to print out a 'prescription token', which I picked up and took triumphantly to the pharmacy, which is in the same building.
Guess what? Tokens can only be processed via the internet too!
Finished up having to make yet another detour to another pharmacy altogether to get my precious bits and pieces.
I'm not surprised that many services and industries can't function without computers, but I am surprised that a national chain of pharmacies doesn't have a Service Level Agreement which gets them up and running in less than a week (assuming they are actually back in business now.
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