laugh or cry .... you decide.

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mumofstig

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Re: laugh or cry .... you decide.
« Reply #15 on: September 29, 2018, 21:31 »
Why didn't the service improve when she left then, if it was all her fault? Has the service improved since you complained?... Go get'em Lardman  >:(
Lesley x
I'm not good, I'm not bad - I'm just me, and sometimes I have to apologise for that ;)

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New shoot

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Re: laugh or cry .... you decide.
« Reply #16 on: September 30, 2018, 10:00 »
I quite agree.  Apart from the fact that they are wasting their budget (a.k.a. our money) on a company who are not delivering the service paid for, what about the poor people who are relying on them  :mad:

Not everyone has a Lardman who is there to fight their corner, wade in with hours of help or pay for more out of their own pocket.  I dread to think how they would cope with such ineptitude.

Never mind finding someone to blame, who has left and then can't be blamed and sending you 12 pages of reasons it's not their fault - what are they going to do in the here and now to fix it and make it right. Complaints are there to be dealt with, resolved and learned from, or you may as well save some wages and get a computer to automatically issue excuse letters  ::)

I would be trying the ice cold polite but firm 'who, what, where, why when' approach.  I'm sure you already are Larders, but just cheering you on from the sidelines  :)

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mrs bouquet

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Re: laugh or cry .... you decide.
« Reply #17 on: September 30, 2018, 11:20 »
Oh Lardman, poor you, it must feel like banging your head on a brick wall.  The frustration must be overwhelming.   As somebody has already said, many people would just have given up by now.   Keep on truckin'.   (USA slogan from the Vietnam War)  regards  Mrs Bouquet
Dux Femina Facti

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Goosegirl

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Re: laugh or cry .... you decide.
« Reply #18 on: September 30, 2018, 13:37 »
Just because this so-called leader has left doesn't mean anything. They still have a legal obligation to do their duty no matter how much they try to avoid it. Pfffft! Could a solicitor help as I think you can have a free first consultation? Basically they're breaking their contract with your mum and I think they know it. You're paying for something you're not getting in full.
To fail is a step up on the ladder of wisdom.

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Lardman

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Re: laugh or cry .... you decide.
« Reply #19 on: September 30, 2018, 17:07 »
Not everyone has a Lardman who is there to fight their corner, wade in with hours of help or pay for more out of their own pocket.  I dread to think how they would cope with such ineptitude.

This is probably the most worrying thing about it - I haven't posted a lot of what's gone on, you simply wouldn't believe it. The difficulties I have had getting the complaints recorded let alone any action taken, it's ridiculous. There would be no way someone like ML would be able to do it herself and I wonder how many try and are intentionally "lost" in the system.  :mad:

Without the CCTV everything would just have been dismissed with phrases like "there is no evidence of..." , "the service user was confused..."  and "the care log states...." anyone using a homecare service should really have a system fitted for everyone's protection.

Has the service improved since you complained?...

No, although I don't think there's been a major incident since one of the workers drove into the garden wall.  :mad:
I'm the person the monsters under your bed are hiding from.


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Plot 1 Problems

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Re: laugh or cry .... you decide.
« Reply #20 on: September 30, 2018, 18:55 »
None of this suprises me, having worked with most of Worcestershire's local authorities this is par for the course. Full of excuses and a distinct lack of action.

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mrs bouquet

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Re: laugh or cry .... you decide.
« Reply #21 on: October 01, 2018, 10:41 »
I don't think this is unique to Worcester.  I have heard many nightmare stories of a similar nature about our council.   The buck doesn't seem to stop with anybody !   Mrs Bouquet

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Goosegirl

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Re: laugh or cry .... you decide.
« Reply #22 on: October 01, 2018, 15:19 »
In a strange way and with hindsight, wouldn't it have been good if they hadn't seen the CCTV and denied everything in writing, then you could have blasted the b*****s by showing them the tapes whilst having a hidden camera about your person! Hey, that's a thought. Have you got one of these just in case it's needed in the future?

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Lardman

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Re: laugh or cry .... you decide.
« Reply #23 on: October 01, 2018, 17:27 »
.... Worcestershire's local authorities this is par for the course. Full of excuses and a distinct lack of action.

Whilst you're not wrong, ML resides in a different county  ::)

In a strange way and with hindsight, wouldn't it have been good if they hadn't seen the CCTV and denied everything in writing,

I tried that in 2014, neither the council or the LGO wanted to view the footage and just ignored it. I thought I'd remove the temptation to lie this time by making it perfectly clear about the CCTV from the start.

... whilst having a hidden camera about your person! Hey, that's a thought. Have you got one of these just in case it's needed in the future?

I don't take unrecorded meetings (video and audio) - it's too easy for them to shut everything down with their zero tolerance policy nonsense. I've already had one social worker claim my very presence in the room made her uncomfortable and she felt threatened, I hadn't said a word at that point either  :ohmy: The 'rules' for people like me are very different GG.


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Plot 1 Problems

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Re: laugh or cry .... you decide.
« Reply #24 on: October 02, 2018, 08:02 »
.... Worcestershire's local authorities this is par for the course. Full of excuses and a distinct lack of action.

Whilst you're not wrong, ML resides in a different county  ::)

I think it's universal with local authorities ;)

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Goosegirl

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Re: laugh or cry .... you decide.
« Reply #25 on: October 02, 2018, 12:48 »
Ah, so it seems, sorry. Excuses'R'Us have every right to be worried 'cos you're not one to give in to them. Heads are gonna roll! 



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