WARNING - Chicken coop arrived - it's rubbish!!!!!

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ANHBUC

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #30 on: April 26, 2013, 10:41 »
On the bright side if a member gets good service and is really happy with their products they can put the details on the site.   :D  As long as they have no involvement with the company of course.

Ain't Nobody Here But Us Chickens!
Bagpuss RIP 1992 - June 2012, 1 huge grass carp (RIP "Jaws" July 2001 - December 2011), 4 golden orfe, 1 goldfish and 1 fantail fish (also huge)! plus 4 Italian quail, 1 Japanese quail, 1 Rosetta quail.

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pepsi100

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #31 on: April 26, 2013, 10:45 »
mmmm, watchdog on TV seems to be doing well with their wall of dishonour

They even post websites, photos, and they tell viewers about their practices

Even cowboy builders get named and shamed on TV

There are a lot more viewers on TV for these programs than there are here

Seems a shame they cant be named here as a warning for others

Thats daft, we can praise a company but not say anything about a rubbish company, thats a double standard
« Last Edit: April 26, 2013, 10:47 by pepsi100 »
It's all about the journey, not the destination

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Aunt Sally

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #32 on: April 26, 2013, 10:51 »
Please don't continue this line of argument pepsi100.

TV companies are large and rich and can afford to retain legal advisers.  We can't !

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pepsi100

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #33 on: April 26, 2013, 11:05 »
Please don't continue this line of argument pepsi100.

TV companies are large and rich and can afford to retain legal advisers.  We can't !

Fair enough, but seems daft you can praise, but not name and shame

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Aunt Sally

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #34 on: April 26, 2013, 15:40 »
You don't get sued for praising, me dear  :lol:

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cliodhna

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #35 on: May 05, 2013, 17:13 »
I may be a newbie when it comes to chickens but I am also a legal adviser and work for Citizen's Advice Bureau.

If you paid for it by credit card, contact your card company and tell them you want to make a joint liability claim under s75 Consumer Credit Act. The goods purchased contravene s14(2) Sale of Good Act as they are not of satisfactory quality.

You wont have to go to court, you get the refund from your credit card company, they chase the retailer.

And website owners are liable for comments other people make on their site. There have been a number of libel cases where yahoo etc have been held liable for content on their forums. Watchdog etc have the means to check out each and every case they publicise, and check where the consumer stands legally before they make accusations.
« Last Edit: May 05, 2013, 17:18 by cliodhna »

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victoria_plum

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #36 on: May 05, 2013, 18:49 »
Well... We did do that and then contacted the credit company when the company said they were collecting it 'and upon receipt processing a refund' and the cc co said we had to let them do that as it is a solution but if the refund is not processed in full they will take it up for us.

I checked on city link and the returned coop was signed for by them on the Friday. So I emailed asking for the refund to be processed and was told that they would inspect it 'at some point this week' (last week) and then quoted this at me

When you buy goods online, over the phone or by post you have 7 days
grace after placing your order to change your mind and cancel, this
can be for any reason. You will however need to notify the retailer in
writing within this time frame and return the goods within 21 days if
they have already been dispatched. The retailer is then obliged to
issue a full refund within 30 days.

I pointed out that I had not decided to cancel but had received goods not of a satisfactory condition and that were not fit for purpose.

I have heard nothing since!!

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cliodhna

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #37 on: May 05, 2013, 19:48 »
14 days to change you mind with distance selling but nevermind  :lol:

But as you pointed out, you are not returning under distance selling regs but Sale of Goods Act.

I'd give them 7 days (from the date they received it back) and then contact CC company and tell them you want a refund on your card immediately. Once you start quoting section 75 at them they are usually pretty good.

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ANHBUC

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #38 on: May 05, 2013, 19:54 »
I would give your credit card company a ring and tell them when city link delivered.  They should authorise a refund for you as the company obviously doesn't know what their obligations to you are.  Good luck.   ;)

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kymw90

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #39 on: May 09, 2013, 11:27 »
This is unfortunate and a situation which happens a lot but might I also say its not always the case. I brought a cheap coop. I knew it was cheap, knew I was taking a risk and could make it myself but at the time I had a broody with chicks and no where to put them as the box was being outgrown, the coop was next day delivery. It came and it was fine. I still have it now its showing signs of how cheap it was but I will just fix it myself when it needs it.

Looking at your pictures, your very justified its actually a shocking item. Mismatched wood, door not straight, a real poor (cheap) coop. Take it as a learning curve and hope you get your monies  back. :) now get to a well know diy store with orange signage and 2 big letters and get making an awesome coop  :D

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Kuikentje

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #40 on: May 10, 2013, 08:07 »
I'm pretty sure that you will be covered by your credit card company (anything between £100 and £30,000).  So even if you have no joy with the seller you should get your money back.  No compensation for the hassle, though.

I'm surprised you couldn't find a phone number for the company.  A warning sign (but hindsight is a wonderful thing)  The only thing I've had like this is when I attempted to buy a pan from a very fancy-looking kitchen company.  They happily took the money and then emailed me to say they were waiting for new stock.  All emails were ignored, their phone wasn't answered, in the end it turned out they were in the process of going bankrupt - not surprising given the way they treated their customers - I think I've been lucky that this is the only bad experienced I've had so far of buying online,  I think most of us have been stung at some point.

I hope you get your money back without too much more bother.




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victoria_plum

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #41 on: May 12, 2013, 08:25 »
I have FINALLY got my refund.

Processed at about 9pm last night (?) but at least we got it.

There is a space for trader comments and the co. have written 'reason for refund, customer chose to cancel order' cheeky or what. At every stage they have refused to acknowledge faulty goods.

Avoid any company who claim to sell quality chicken coops at low online prices!

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Kuikentje

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #42 on: May 12, 2013, 12:36 »
we have a policy of not naming and shaming as we do not want the site and it's owners ending up in court.

Why would they ?

The website owner isnt responsible for comments made by others in here

Especially if its proven the company concerned gives a shoddy service (which going by the photos provided has been proven)

Could the member just pm another member with this info or is that not okay?  It's not public then.

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ANHBUC

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #43 on: May 12, 2013, 18:37 »
we have a policy of not naming and shaming as we do not want the site and it's owners ending up in court.

Why would they ?

The website owner isnt responsible for comments made by others in here

Especially if its proven the company concerned gives a shoddy service (which going by the photos provided has been proven)

Could the member just pm another member with this info or is that not okay?  It's not public then.

Unless you are wanting to  buy a cheap coop there would be no point.   ;)

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ANHBUC

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Re: WARNING - Chicken coop arrived - it's rubbish!!!!!
« Reply #44 on: May 12, 2013, 18:38 »
I have FINALLY got my refund.

Processed at about 9pm last night (?) but at least we got it.

There is a space for trader comments and the co. have written 'reason for refund, customer chose to cancel order' cheeky or what. At every stage they have refused to acknowledge faulty goods.

Avoid any company who claim to sell quality chicken coops at low online prices!

So please you have finally got you money back.   :D



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