[wolverine]

Two weeks since the order which for 25 quid is steep delivery charge for rubish service and it still didn't turn up spoke to omlet and the said it will be here next Monday!!!!! I have an e mail saying it would be here yesterday no I have a 3 week delivery at 25 quid anyone else think omlet are taking the micky??

[compostqueen]

Omlet are usually eggsellent! If you're unhappy then you should tell them so. They might refund your £25 as a goodwill gesture but they can only do that if you let them know you're unhappy 

I was looking at a cube the other day. They are big   

[Carla]

Definately have a word, they are taling the mick, without a doubt. Dont be all British about it, get on that blower and tell them your chickens are living in your shed as they now have nowhere to ive as they failed to deliver on time.   I love a good phone barney....its amazing what refunds you get if you just speak up. For £25 I'd want it delivered by the Omlette MD dressed in a chicken suit!!!! Bit steep 

[Jae Dawn]

  I think you should call them as well and complain!   I also would follow it up with a letter posted to them as well telling them of your inconvience and trauma of having to figure out a solution at the last minute.   

  I heard they were going to try to market in the U.S..  If their customer service is like this, the American's will have a huge reaction to bad customer service!   

  Let us know what happens!  At least you got the cube at the old price instead of £100 increase that they started on Friday! 

[wolverine]

didn't know they were 100 pound more now I paid 620 with two meter run including what has now become a speedy 3 week  delivery do they make them to order?? they don't sound big on the dimentions. However my girlfriend bought the egglu for her guinea pigs and it's much bigger than we thought it would be ha ha oh well I guess I'll just have to get more chickens to fill it I want to hatch some when one goes broody anyway 

[NormandyMary]

didn't know they were 100 pound more now I paid 620 with two meter run including what has now become a speedy 3 week  delivery do they make them to order?? they don't sound big on the dimentions. However my girlfriend bought the egglu for her guinea pigs and it's much bigger than we thought it would be ha ha oh well I guess I'll just have to get more chickens to fill it I want to hatch some when one goes broody anyway 

HOW MUCH???!!!!!!I hope you get load of eggs!

[NormandyMary]

Sorry, that last post sounded rude. It wasnt meant to be, I was just gobsmacked that they charge so much. I had a look at their website, the cube looks an ideal piece of kit. Im just astounded that they have the cheek to charge for delivery too!
Anyway, I hope that your chooks are very happy in their new home when it finally arrives. I see that Omlet aim to deliver within 7 days. You should be able to get your carriage charge back if you complain enough.

Mary.

[wolverine]

Yeah I know it sounds expensive but my wooden one was getting me down and that was making chicken keeping a ball ache with the constant poultry shielding and not getting anywhere as far as the mite war was going. I want my chickens to be fun again and not a burden. I just hope for the money it's as good as they say. As far as complaining is concerned I really don't have the energy to row with them about it I just want my coop!!!!! 

[Aunt Sally]

I've had a lot of dealing with Omlet over the years and they are generally very good.  Do tell them you are not satisfied with the service.  They are keen to maintain a good reputation.

[wolverine]

I have e mailed them and let them know so we shall see what happens does anyone know if they make them to order or not that's the only way I can imagine It would take that long

[wolverine]

  I think you should call them as well and complain!   I also would follow it up with a letter posted to them as well telling them of your inconvience and trauma of having to figure out a solution at the last minute.   

  I heard they were going to try to market in the U.S..  If their customer service is like this, the American's will have a huge reaction to bad customer service!   

  Let us know what happens!  At least you got the cube at the old price instead of £100 increase that they started on Friday! 

oh my god they have put them up by 100 quid!!!!!! that is bad what the he'll is omlet doing that is pure greed!!

[Aunt Sally]

They market in the USA already.

Plus: Germany, France, Ireland and Netherlands.

[wolverine]

Got a response from omlet they said they are waiting for a part !!!! That's fine but wish they would let me know before the delivery date at not only after I complained 

[Thingy]

thats not really that fine. They should have specified sooner that a part may be late.

I would still ring them, try and get the delivery charge refunded as, well, it hasn't been delivered ^^

[wolverine]

to top it off omlet e mailed me today to tell me the money was being taken out of my account and when I checked the amount they had charged me the new increased delivery price of 35 pound ha ha because they were waiting for a part and the prices have gone up since I ordered !!! spoken to them and sorted it they said it was a mistake.  but the cheek of it !!!!