It has been a long and drawn out issue,i nearly gave up a last week I had had enough,but on Saturday I was near the shop,so as bold as brass I asked for my vouchers,i gave them no chance to argue,i will never go back,and to think we have spent a lot of money there since it was open,i have also sent a lot of people there saying how good their products are,i will never do it again,im finished with them forever.Lillileaf